Telehealth is a broad term that covers various remote healthcare services, but does it include phone calls? The short answer is yes—telehealth encompasses not only video consultations but also telephone-based medical care, ensuring greater accessibility for patients who may not have access to high-speed internet or smart devices.
How Phone Calls Fit into Telehealth
Telehealth generally includes:
- Video Consultations: Real-time virtual visits using secure video conferencing.
- Phone Calls: Direct patient-provider communication without video.
- Text-Based Services: Secure messaging, email consultations, and chatbots.
- Remote Monitoring: Devices that track patient vitals and transmit data to healthcare providers.
For more on how telehealth enhances patient access, read How Telehealth Improves Patient Care.
When Are Phone Calls Used in Telehealth?
While video consultations are preferred for comprehensive assessments, phone calls remain a vital part of telehealth for:
- Follow-up appointments to discuss treatment progress.
- Prescription refills and medication management.
- Mental health counseling for patients who prefer voice-only communication.
- Urgent but non-emergency consultations, when video isn't available.
- Chronic disease management, especially for routine check-ins.
Benefits of Phone-Based Telehealth
- Increases accessibility for elderly patients or those in rural areas with limited internet access.
- More convenient for quick follow-ups and minor consultations.
- Less technical issues compared to video calls, reducing patient frustration.
- Lower costs for providers and patients compared to in-person visits.
Are Phone Calls Covered by Insurance?
Many insurance providers, Medicare, and Medicaid now reimburse for audio-only telehealth services, recognizing their importance in delivering care. However, coverage varies by state and provider. Learn more about Which States Allow Telehealth Across State Lines in 2025.
External Resources for Further Reading
- Medicare Telehealth Services – Official guide on telehealth coverage, including phone-based services.
- American Medical Association Telehealth Guidelines – Updates on telehealth reimbursement and policies.
The Future of Phone-Based Telehealth
As telehealth expands, phone consultations will continue to play a role in providing care to patients who lack digital literacy or access to video technology. Platforms like ForAssure ensure compliance, security, and seamless integration of phone-based telehealth services.
Want to offer telehealth services, including phone consultations? Join ForAssure today and start delivering care remotely.